Features
Training and Education
Technicians may go through three levels of training: Bronze, Silver and Gold Certifications. Bronze is the beginning level, Silver is intermediate, and Gold is advanced. The training format is varied to assure an excellent educational experience with maximum scheduling flexibility: on-line through MED U, hands-on, video and workbook/text. In addition, all MED U education and testing fees are available to the CRC Technicians at no charge.
CRC Technical Training Seminars (TTS)
Technical representatives from the major powerchair suppliers discuss all the troubleshooting and servicing issues with their company’s products in this week-long, hands-on seminar. The TTS applies to the CMS Quality Standards released in October of 2008, specifying a minimum of 10 hours of product specific education necessary in keeping compliant with that regulation.
Parts Discounts
Special discounts for parts are given by most suppliers participating in CRC. These discounts give you the best pricing anywhere for service and repair parts, and are only available to CRCs. Parts discounts start once the participating CRC has at least one technician at the Gold Certification level.
Service Management and Operations Guidelines
Each CRC is provided with a CRC Program Manual and CRC Service Management Manual, which have proven to be valuable references for managing service effectively and profitably.
Marketing Tools
CRC members are provided promotional materials to help build identity in their own marketplaces.
Networking Opportunities
CRCs benefit from several sources to network nationally with others who also specialize in wheelchair service:
- Through contacts (and friendships) stemming from participation in the week-long Technical Training Seminars (TTS)
- CRC website on MED-Web for exchange of information with other CRCs
- CRC e-conferences
- Relationships with supplier’s Technical Presenters